At Pearl Skin, we want you to love your purchase. If for any reason you are not completely satisfied, we offer a 7-day return and exchange policy from the date of delivery.
Returns
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You may return items within 7 days of receiving your order.
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Products must be unused, in original packaging, and in the same condition as received.
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To initiate a return, please contact our customer support with your order details.
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Refunds will be processed after we receive and inspect the returned items. Please allow 5-7 business days for the refund to reflect in your original payment method.
Exchanges
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Exchanges are available within 7 days of delivery.
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Products must be in original, unused condition.
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Contact our support team to request an exchange and specify the replacement item.
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We will guide you on the return process, and the replacement will be sent once the original item is received and verified.
Non-Returnable / Non-Exchangeable Items
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Used, damaged, or altered products
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Items not in original packaging
How to Return or Exchange
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Contact our customer support with your order number and reason for return/exchange.
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Follow the instructions provided for returning the product.
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Once we receive and inspect your item, we will process your refund or ship the replacement.
Contact Us
If you have any questions regarding returns or exchanges, please reach out to our support team via [email/phone/WhatsApp] and we will assist you promptly.