Exchange & Return Policy
Store Name: Pearl Skin
At Pearl Skin, customer satisfaction is our top priority. If you’re not fully happy with your purchase, we’re here to help.
🛍️ Returns
We accept returns under the following conditions:
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Time Frame: Items must be returned within 14 days of the delivery date.
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Condition: Products must be unused, unopened, and in their original packaging.
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Proof of Purchase: A valid receipt or order confirmation email is required for all returns.
❌ Non-Returnable Items:
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Used or opened skincare products
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Gift cards
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Sale or clearance items (unless damaged or defective)
🔄 Exchanges
We only replace items if:
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They are damaged or defective
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You received the wrong product
If you need to exchange an item, please contact us at [Insert Email] within 7 days of receiving your order. Be sure to include your order number and a photo of the issue.
💵 Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed back to your original payment method within 5–10 business days.
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Shipping costs are non-refundable, unless the return is due to an error on our part (e.g., wrong or damaged item).
📦 Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we’ll receive your returned item without tracking.